TERMS AND CONDITIONS

ELYXEER Online Store

These Terms and Conditions govern purchases made directly through the online store www.elyxeer.com. They do not apply to purchases made through Pilulka.cz or any other third-party retailer.

1. General Provisions

1.1. The seller and operator of the online store is AMPM Labs s.r.o. (hereinafter referred to as the “Seller”). The buyer is a consumer or business customer who enters into a purchase contract with the Seller through the online store.

1.2. A consumer is an individual who enters into a purchase contract outside the scope of their business activities or independent professional activities.

1.3. The purchase contract is concluded in the language of the online store version used by the buyer when placing the order. The Seller stores the electronic version of the contract for the period required by applicable law.

1.4. The Seller delivers products to the Czech Republic, Slovakia and other countries available in the country selection at the time of ordering.

2. Products and Prices

2.1. Information regarding products, including composition, quantity, recommended dosage, use, storage, price and any restrictions, is provided on the relevant product page.

2.2. Food supplements are not medicinal products and do not replace a varied and balanced diet or a healthy lifestyle. The buyer is required to follow the instructions, recommended dosage, storage conditions and warnings provided with the product or on its packaging.

2.3. Mandatory food information is available before completing the order. Upon delivery, the product is provided with mandatory information and instructions in the language required by the laws of the country where the product is sold. For the Czech Republic, information is provided in Czech, and for Slovakia in Slovak.

2.4. Prices include applicable VAT and mandatory charges. The final price, currency, delivery costs and any payment-related costs are displayed before submitting the order.

2.5. In the event of an obvious technical error in the price, the Seller is not obliged to supply the goods at such incorrect price. The Seller shall inform the buyer without undue delay and refund any payment already received.

3. Order and Purchase Contract

3.1. Before submitting an order, the buyer shall check the selected products, contact and delivery details, delivery method, payment method and total price.

3.2. By submitting an order through a button indicating an obligation to pay, the buyer places a binding order. The purchase contract is concluded upon delivery of the order confirmation to the buyer’s e-mail address.

3.3. The Seller may refuse an order, in particular due to product unavailability, unsuccessful payment, inability to deliver to the selected country, failure to meet requirements for placing the product on a given market, or a reasonable suspicion of fraudulent or unlawful conduct.

4. One-Time Purchase

4.1. In a one-time purchase, the buyer orders only the products and packages specified in the individual order. The contents of the package, including any bottle or accessories, are described on the product page.

4.2. A one-time purchase does not create an obligation to make further purchases or authorize the Seller to make additional charges.

5. Monthly Subscription

5.1. By selecting a subscription, the buyer enters into a contract for recurring monthly deliveries for an indefinite period. The delivery interval, price and contents of deliveries are displayed before submitting the order.

5.2. The first shipment contains the complete starter package, including any accessories specified on the product page. Subsequent shipments contain monthly product refills without accessories included in the first shipment, unless stated otherwise.

5.3. The buyer agrees to automatic charging of the price of each subsequent delivery through the selected payment method. Complete payment card details are generally processed by the payment service provider and not by the Seller.

5.4. In case of unsuccessful payment, the payment may be retried where appropriate, the buyer may be requested to update the payment method, and delivery may be suspended or the subscription terminated. Unpaid deliveries may not be dispatched.

5.5. The buyer may cancel or pause the subscription at any time without penalty through the customer account, where available, or by contacting info@elyxeer.com.

5.6. Cancellation, suspension or changes apply only to future deliveries that have not yet been processed and paid for. For shipments already paid for, the buyer may request cancellation of dispatch before handover to the carrier. Statutory withdrawal rights remain unaffected.

5.7. The Seller may change the price of future deliveries after prior notice to the buyer. The new price shall not apply to deliveries already paid for. The buyer may cancel the subscription before the next payment without penalty.

5.8. The Seller may terminate a subscription, particularly due to long-term product unavailability, repeated failed payments or serious breach of contract. Any amount paid for undelivered products shall be refunded unless the relevant shipment is delivered.

6. Payment

6.1. The purchase price may be paid using payment methods offered during the ordering process. Available payment methods may vary depending on the country, delivery method and type of purchase.

6.2. For cashless payments, the purchase price is considered paid upon successful payment confirmation by the payment service provider or crediting of the amount to the Seller’s account.

6.3. The tax document will be sent electronically or made available in the customer account.

7. Delivery

7.1. Goods are delivered using the method and to the address selected by the buyer. Available delivery methods, prices and estimated delivery times are displayed during the ordering process and may vary depending on the country.

7.2. Storage, fulfilment and dispatch may be provided by an external logistics partner, in particular Mailstep, and delivery may be performed by external carriers. The Seller remains responsible to the buyer for performance of the purchase contract.

7.3. Unless otherwise agreed, goods shall be delivered without undue delay and no later than 30 days from conclusion of the contract.

7.4. The buyer shall provide a correct and complete delivery address and accept delivery. In case of unjustified failure to accept delivery, the Seller may request reimbursement of reasonable costs incurred in connection with unsuccessful delivery.

7.5. Risk of damage passes to the consumer upon receipt of the goods by the consumer or by a person designated by the consumer other than the carrier.

8. Consumer’s Right of Withdrawal

8.1. A consumer may withdraw from a distance contract without giving any reason within 14 days. For a one-time delivery, the withdrawal period begins upon receipt of the goods; for recurring deliveries, it begins upon receipt of the first delivery.

8.2. Withdrawal must be sent to the Seller within the withdrawal period, for example by e-mail to info@elyxeer.com. The consumer may use the model withdrawal form, but this is not mandatory.

8.3. The right of withdrawal does not apply, in particular, to sealed goods which have been removed from their packaging and which cannot be returned for reasons of health protection or hygiene, or to goods subject to rapid deterioration or with a short expiry period. Opening the shipping box alone does not constitute removal from sealed packaging.

8.4. The consumer shall return the goods without undue delay and no later than 14 days after withdrawal to the address provided by the Seller. If no other address is provided, goods shall be sent to the Seller’s registered office address. The consumer bears the direct costs of returning the goods.

8.5. The Seller shall refund all payments received, including the cost of the cheapest available delivery method, within 14 days of withdrawal, using the same payment method used for the original transaction unless otherwise agreed. The Seller may withhold the refund until the goods are returned or proof of dispatch is provided.

8.6. The consumer is liable only for any reduction in the value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics and functionality of the goods.

8.7. Cancellation of a subscription under Section 5 terminates future deliveries and is separate from the statutory right of withdrawal.

9. Complaints

9.1. Rights arising from defective goods and the complaint procedure are governed by the separate ELYXEER Complaints Procedure available in the online store.

9.2. Complaints may be submitted by e-mail to info@elyxeer.com or in writing to the Seller’s address. This does not affect the buyer’s statutory rights.

10. Personal Data

10.1. Information regarding the processing of personal data is provided in the separate Privacy Policy available at www.elyxeer.com.

11. Alternative Dispute Resolution

11.1. If a dispute arises between the Seller and a consumer that cannot be resolved by mutual agreement, the consumer may use alternative dispute resolution procedures.

11.2. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce). Further information is available at:

Czech Trade Inspection Authority – ADR Information

12. Final Provisions

12.1. Legal relations are governed by the laws of the Czech Republic. A consumer residing in another country is not deprived of the protection granted by mandatory provisions of the law of their country of residence where the Seller directs its activities towards that country.

12.2. The Seller may restrict or discontinue sales to a particular country, especially where regulatory, language, logistical or payment requirements are not met. This does not affect contracts already concluded.

12.3. For one-time purchases, the version of the Terms and Conditions effective at the time of order submission applies. For ongoing subscriptions, the buyer will be informed in advance of any material changes and may terminate the subscription without penalty before such changes take effect.

12.4. These Terms and Conditions become effective on August 1, 2026.